Neil Collis | Review left on Trust Pilot
Great professional support through a process which requires a lot of expertise and which is designed to ensure your chances of receiving full CHC are minimal.
There is a more complete review on google.
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My stepmother deteriorated very quickly even though she was in an assisted living apartment and after a period in hospital it was agreed she could not return to her apartment but was not entitled to any funding.
The home thought she may improve in her new environment but it was not the case. I don’t know how health boards compare but the one I was dealing with was completely unhelpful with one person seeming to have a great deal of power.
I enlisted the assistance of Compass as it became clear that as a lay person I was totally disregarded. Eventually with the assistance of the home we accumulated enough evidence to insist on a review. Fortunately using Compass as an advocate, we were given a verbal assurance of CHC but even then it took five months for authorisation to be received in writing.
I marked down one star as over the two years of the process there were some staff changes which with Covid disrupted the process.