Mr Hawley | Worcestershire
My mother aged 94 had been in a nursing home for two years, receiving funding from South Worcestershire CCG when without due reason or explanation in 2016 the funding was unilaterally removed using a process that did not comply with their own guidelines.
After many attempts at direct contact with them I was initially ignored and then fobbed off. I then asked Compass CHC for an opinion of the likelihood of success if they took on the case for me. I was provided with an impartial view and decided to ask them to progress an appeal for me.
They worked efficiently to obtain and analyse my mother’s case history and put together an accurate and convincing written appeal responding to and identifying the shortcomings, both factual and procedural, of the original CCG decision. I was then represented at an appeal hearing by a very capable young barrister who demonstrated very efficiently to the appeal panel why this decision should be overturned. I was subsequently very pleased to learn that the appeal had been upheld and the funding taken away from my mother was reinstated, backdated to the day it was removed.
The actions of the CCG had caused me much unnecessary distress on top of my worries about the health of my mother and the professional support of Compass gave me confidence matters would be resolved positively and their expertise ultimately achieved a most successful outcome.